FAQ
hi77 FAQ — All Answers from Deposits to Account Verification
Whether you are new to hi77 or an existing member — this page has clear answers to all your questions about deposit methods, bonus terms, customer support, the mobile app and account verification. Every section is written in English with Bangladeshi players in mind. Use the table of contents below to go directly to your question.
Table of Contents — Find It Quickly
Deposit Questions
The minimum deposit at hi77 is ৳200. This applies regardless of which method you use — bKash, Nagad or Rocket. Deposits of ৳200 or more will be processed; anything less will not be accepted. New members may receive a 100% bonus on their first deposit, up to ৳20,000.
Log in to hi77, go to the deposit page and select bKash. Send the required amount to hi77's bKash number shown there. Save your Transaction ID (TrxID) and enter it in the deposit form on the site. Your balance is usually updated within a few minutes.
hi77 currently supports bKash, Nagad and Rocket for both deposits and withdrawals. Rocket is the mobile wallet service of Dutch-Bangla Bank. The minimum deposit across all three methods is ৳200 and the minimum withdrawal is ৳800.
First confirm that you sent to the correct hi77 number and that you submitted the Transaction ID on the site. Balances are usually updated within a few minutes. If it has not updated after 15 minutes, contact hi77's 24/7 live chat or email with your Transaction ID and a screenshot.
Yes, the deposit process with Nagad is essentially the same. Select Nagad on the deposit page, send money to hi77's designated Nagad number and enter the Transaction ID on the site. The minimum deposit is ৳200. If you are depositing for slot games, you can also claim the hi77 weekend slot festival bonus.
Customer Support
hi77's customer support is active 24 hours a day, 7 days a week. You can send a message via live chat at any time — midnight or early morning — from anywhere in Bangladesh. Support is also available on holidays and during special match nights.
Have your hi77 username or registered mobile number ready before getting in touch. For deposit or withdrawal issues, keep your Transaction ID and a screenshot handy. For game-related issues, note the game name, the time it occurred and the device you were using — this helps resolve problems faster.
Yes, hi77's support team assists in both Bengali and English. Bangladeshi players can ask all their questions in Bengali and receive replies in Bengali. Technical or transaction-related matters are also explained in plain Bengali.
hi77 offers two main support channels — live chat and email. Live chat typically gives the fastest response. Email is more suitable for complex issues or when documents need to be sent. Both channels operate 24/7 and support is available in Bengali.
Bonuses and Offers
Before claiming a bonus at hi77, it is important to understand the wagering requirement. Read the questions below — Full details are on the terms and conditions page.
A wagering requirement means you must place bets a specified number of times using the bonus amount before you can withdraw your winnings. For hi77's welcome bonus, the requirement is 25 times — applied only to the bonus amount. Example: deposit ৳1,000 and receive ৳1,000 bonus; wagering = ৳1,000 × 25 = ৳25,000.
Bets placed on hi77's slot games generally count towards the wagering requirement. How much live casino, cricket betting or card games contribute is stated separately in each bonus's terms. It is best to read the offer's terms and conditions before claiming a bonus.
When you open a new account at hi77 and make your first deposit, you have the option to automatically receive a 100% welcome bonus, up to ৳20,000. For example: deposit ৳40,200 and ৳20,000 bonus is added, making your total balance ৳60,200; wagering on the bonus = ৳20,000 × 25 = ৳5,00,000. See the terms and conditions for applicable rules.
No, the welcome bonus is available only once per member — on the first deposit. If someone tries to claim the bonus by opening multiple accounts, all those accounts will be cancelled. For further bonuses, check hi77's weekly or special offers such as the hi77 Weekly Reload or the hi77 Slot Festival bonus.
Yes. The hi77 VIP programme has three tiers — Bronze, Silver and Gold. You receive cashback on your weekly net losses: up to 0.5% at Bronze, up to 1.0% at Silver and up to 1.5% at Gold. Example: a Silver member with a weekly net loss of ৳20,000 receives ৳20,000 × 1.0% = ৳200 cashback.
Device and Technical Issues
Yes. On Android, open the hi77 site in Chrome and select "Add to Home screen" from the menu. On iPhone, tap the share icon in Safari and select "Add to Home Screen". After that, hi77 can be opened directly from the home screen, giving you an app-like experience.
Yes, the hi77 app is available for both Android (APK) and iOS. The app is available through official channels. It is safer not to download from any third-party site, as those may be fake. The app from official sources ensures the latest updates and security features.
If the connection drops, the game server typically saves your bet. Once you reconnect, you can usually continue from where you left off or view the result. However, if the network issue persists and there is a dispute over the outcome, contact hi77 support with the relevant transaction details.
hi77 works on Android and iOS smartphones, tablets and desktop computers. The best performance is on the latest versions of Chrome, Firefox, Safari and Edge. If you experience issues on an older browser or operating system, updating is recommended.
First, clear your browser's cache and cookies. In Chrome, this can be done via Settings > Privacy > Clear browsing data. Then refresh the page. If the problem continues, try a different browser or data connection. Clearing the cache usually resolves loading issues.
Account Verification
Account verification (KYC) at hi77 is an important step. Following this process is necessary to ensure responsible gaming and maintain financial security.
At hi77, the National ID card (NID) is the most commonly used and accepted document for identity verification. A valid passport or driving licence may also be submitted. The document must be clear and not expired.
hi77 uses SSL encryption, so documents are transferred securely when uploaded. Personal information is used only for verification purposes and is not shared with third parties without permission. Full details are available on the privacy policy page.
Yes, this is very important. The name on your hi77 account must exactly match the name registered on your bKash, Nagad or Rocket mobile wallet. If the names do not match, your withdrawal request may be held or cancelled.
Account verification is done for two main reasons: first, to confirm your identity and prevent fraud; second, to ensure players are aged 21 or above, as all hi77 services are for 21+ only. Once verification is complete, the withdrawal process becomes simpler and faster.
Still have questions? We are always here
If you did not find your answer on this FAQ page, hi77's customer support team will help you directly. Reach out in Bengali, any time of day or night — our team is always ready.
Live Chat
Click the live chat button on any page of the site to speak with a support representative right away. Available 24/7 in both Bengali and English.
Email Support
For complex issues or when documents need to be sent, contact us by email. You can find hi77's support email address on the contact page of the site. Email support is also available 24/7.