hi77 Terms and Conditions

1 General Terms

These Terms and Conditions ("Terms") govern the use of the hi77 platform and all services operated under it. By accessing this platform, creating an account, or using any of its services, you are considered to have agreed to these Terms.

hi77 is an online gaming and sports betting platform that offers casino games, slots, live casino, and betting on cricket and other sports for Bangladeshi users. Anyone who wishes to use the platform must read and understand these Terms in full.

1.1 Definitions

• "Platform" — the hi77 website, mobile application, and all related digital services.
• "User" — any registered or unregistered person who accesses the platform or uses its services.
• "Account" — the personal profile created through registration on the platform.
• "Funds" — money deposited into or earned within a user's account.
• "Bonus" — promotional rewards or additional funds provided by hi77.

2 Eligibility and Registration

2.1 Age Requirement

You must be at least 21 years old to open an account on hi77 and to take part in any gaming or betting activity. Use of the platform by minors is strictly prohibited. hi77 may request age verification documents at any stage of the registration process.

2.2 Registration Requirements

When opening an account, users must meet the following requirements:

• Accurate and current personal information must be provided.
• Each person may open only one account.
• The mobile number or email address used for registration must be active.
• Using a proxy, VPN, or any other technology to bypass geographic restrictions is prohibited.
• hi77 reserves the right to suspend or close an account if any information provided is found to be false.

2.3 Identity Verification (KYC)

hi77 may at any time request a national ID card, passport, or other government-issued document to verify a user's identity. Withdrawals may be held until identity verification is complete.

3 Account Management

3.1 Security

It is your responsibility to keep your account login credentials (username and password) completely confidential. Sharing login details with any third party is prohibited. You are responsible for all activity carried out using your account.

3.2 Multiple Accounts

Opening more than one account under the same person's name is strictly prohibited. If multiple accounts are detected, all of them will be closed and funds may be forfeited.

3.3 Account Closure

If a user wishes to close their account, they may submit a request through the support team. All pending withdrawals must be settled before the account is closed.

4 Deposits and Withdrawals

4.1 Deposit Methods

Funds can currently be deposited on the hi77 platform via bKash, Nagad, and Rocket. The minimum deposit amount is ৳200. Deposits are only permitted from a mobile banking account registered in your own name.

4.2 Withdrawal Methods

Withdrawals are also processed through the same methods — bKash, Nagad, and Rocket. The minimum withdrawal amount is ৳800. Withdrawals are normally processed within 1 hour of the request being submitted.

4.3 Fund Conditions

• Withdrawals should be made using the same method that was used for the deposit.
• Withdrawals to third-party accounts are prohibited.
• Withdrawals of funds may be restricted while bets are still active.
• hi77 reserves the right to hold and verify a withdrawal if there is any suspicion of fraud.

5 Bonuses and Promotional Offers

5.1 Welcome Bonus

hi77 offers new members a 100% first deposit bonus of up to ৳20,000. A 25x wagering requirement applies to this bonus, meaning the bonus amount must be wagered 25 times before a withdrawal can be made. For example: depositing ৳1,000 gives a ৳1,000 bonus, making a total balance of ৳2,000 — the wagering requirement for this bonus is ৳1,000 × 25 = ৳25,000.

5.2 Other Promotional Offers

All active promotional offers on hi77 are provided under the following conditions:

• Each offer has its own wagering requirements, validity period, and eligibility rules.
• Separate restrictions may apply to bets placed using bonus funds.
• If bonus misuse is found, the bonus and any associated winnings will be cancelled.
• Multiple bonuses cannot be used at the same time unless the offer terms explicitly state otherwise.

6 Gaming Activities

6.1 Fair Play

All games on the hi77 platform are operated through verified third-party software providers. Game outcomes are determined by Random Number Generator (RNG) technology, which leaves no room for manipulation by any party.

6.2 Betting Rules

• Once a bet has been confirmed, it cannot be changed or cancelled.
• If a bet is affected by a technical error, hi77 reserves the right to void that bet and refund the original stake.
• In sports betting, if an event is abandoned or postponed after a bet has been placed, the bet will be settled according to hi77's rules.
• In live casino games, the dealer's decision is final.

6.3 Technical Issues

If a game session is left incomplete due to a server failure, network issue, or other technical reason, hi77 will resolve the situation based on its records. For technical errors during withdrawals or deposits, please contact the support team.

7 Responsible Gaming

hi77 believes that online gaming is a form of entertainment and should never be a cause of financial hardship. For this reason, we actively encourage users to follow responsible gaming principles. You can contact the support team to set daily or weekly deposit limits, take a temporary break from gaming, or request self-exclusion.

• Only bet with money that you can afford to lose without it affecting your daily life.
• Do not try to use gaming as a source of income.
• Avoid placing large bets on impulse.
• Do not game while under the influence of alcohol or drugs.

8 Prohibited Activities

The following activities are strictly prohibited on the hi77 platform:

• Opening an account with fraudulent information.
• Operating multiple accounts for the purpose of bonus abuse.
• Placing bets using automated software, bots, or scripts.
• Intentionally exploiting technical vulnerabilities or errors in games.
• Using the platform for money laundering or any illegal financial activity.
• Attempting to access another person's account or hacking.
• Spreading false information with the intent to damage the platform's reputation.
• Collusion or unfair coordination with other users.

9 Intellectual Property

All content on the hi77 platform — including logos, designs, graphics, software, text, and other elements — is the intellectual property of hi77 or its licensed partners. Reproducing, distributing, modifying, or using such content for commercial purposes without prior written permission is prohibited.

Game content providers (including Pragmatic Play, PG Soft, Evolution, JILI, Spribe, and others) own their respective trademarks and content. hi77 offers these games solely as an authorised reseller.

10 Limitation of Liability

hi77 is not liable for:

• Losses caused by a user's internet connection issues.
• Delays resulting from failures by third-party service providers (mobile banking).
• Leakage of account information due to a user's own carelessness.
• Force majeure situations beyond hi77's control.

In accordance with our Privacy Policy, hi77 takes all necessary technical measures to protect user data; however, no digital platform can guarantee complete security.

11 Changes to Terms

hi77 reserves the right to change, add to, or remove any part of these Terms at any time. For significant changes, a notice will be posted on the platform or information may be sent to the registered contact address.

Continuing to use the platform after updated Terms have been published will be taken as acceptance of the new Terms. It is therefore your responsibility to visit this page regularly to stay informed of any updates.

12 Dispute Resolution

12.1 First Step

If a dispute arises, please first contact the hi77 support team directly. Most issues can be resolved through direct discussion. The support team provides assistance in both Bengali and English.

12.2 Formal Complaint

If the matter cannot be resolved through support, you may submit a formal complaint. hi77 will review the complaint within a reasonable time and provide a written decision.

To learn more about us, read the About Us page, which contains information about the platform's scope and values.

13 Contact

If you have any questions or comments about these terms, please contact the hi77 support team:

• 24/7 Live Chat (Bengali & English)
• Email: [email protected]

If any inconsistency arises between the Bengali and English versions of these terms, the Bengali version shall prevail. If any part of this document is found invalid or unenforceable, the remaining parts shall continue in full effect.