For ages 21 and above

hi77 Responsible Gambling Guidelines

When gambling stops being entertainment and becomes a problem, making the right decision matters. hi77 believes every player has the right to understand their situation and stay in control. This page provides detailed information on setting limits, warning signs, and where to find support.

All activities on this site are intended for individuals aged 21 and above only

Keep gambling as entertainment

Online casino and sports betting, when used responsibly, can be a good form of entertainment. However, when it goes beyond that — placing increasingly large bets in hope of a win, chasing losses with more bets, or affecting your family or work life — it becomes a problem. At hi77, we want every member to enjoy themselves while staying fully in control.

Under our Terms and Conditions, all registered members must be 21 years of age or older. hi77 may request documents to verify age and reserves the right to immediately close accounts of suspected minors. If there are minors in your household, keep your device and account out of their reach — log out and do not share your password.

Before gambling, ask yourself a few questions: Are you playing for entertainment, or do you see it as your only way to earn money? Are you going beyond your budget? Do you get upset when you lose? If any of these answers concern you, use the tools below or visit our FAQ section — it has detailed answers about account controls.

To learn more about hi77, visit our About Us page, where we explain how we place member protection as our top priority.

Tools to keep yourself in control

Your hi77 account offers several limit-setting features. Contact 24/7 live chat or email support to activate them. Once set, limits take effect immediately.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Reducing a set limit takes effect immediately; increasing it requires a 7-day waiting period.

Loss Limit

Decide in advance the maximum amount you can lose over a set period. Once this limit is reached, no further bets can be placed automatically.

Session Time Limit

Set a limit on how long you can play in one sitting. Taking a break when the time is up helps you assess the situation clearly.

Temporary Break

Temporarily close your account for 1 to 30 days. You will not be able to log in during this time. Your account reactivates automatically when the break period ends.

Self-Exclusion

For a longer break, permanently close your account for 3 months to 5 years. Do not attempt to open a new account while self-exclusion is active.

Reality Check

Receive a notification at set intervals showing your total spending and time played. This keeps you aware of your actual situation.

Warning signs of a problem

If any of the following signs appear in yourself or someone close to you, it may be time to seek help.

You keep placing larger bets to chase losses and cannot stop.

You have started using household funds or savings for gambling.

You are hiding your gambling from family or friends, or lying about it.

You are neglecting work, sleep, or family time to focus on gambling.

When you cannot gamble, you feel irritable or restless.

You are borrowing money or taking on debt to fund gambling.

Once you sit down to play, you spend far more time than you planned.

You see gambling as a way to solve financial problems.

Keep in mind

Gambling is never a reliable source of income. Every game carries the risk of loss, and the house always has an advantage in the long run.

If more than one of the above signs appears, do not ignore it. A little awareness can often change the situation.

Do not hesitate to ask for help — your family, friends, and professional counsellors are all there for you.

Where to find help

If you are in trouble, do not face it alone. Support is available through the following channels.

hi77 Live Chat Support

Contact hi77's 24/7 live chat service in Bengali or English. Immediate assistance is available for setting limits, self-exclusion, or closing your account.

Family and Friends

Talk openly with a trusted family member or friend. Often, the support and honest advice of someone close to you is the most helpful thing when dealing with a difficult situation.

Professional Advice

See a mental health professional or addiction specialist. Both government and private mental health counselling services are available in Bangladesh.

Request self-exclusion

If you feel you need a long break, fill in the form below and let the support team know. Your request will be processed promptly.

Username

Exclusion period

Additional information (optional)

After you submit this request, our support team will send a confirmation to your email.

hi77's commitment

hi77 is more than a betting platform — we genuinely care about the long-term wellbeing of our members. Our system is built so that every member can set their own limits and get help right away when needed.

Our support team is available in Bengali and English seven days a week, twenty-four hours a day. If you or someone you know may be in trouble, contact us via live chat or email — we will listen without judgment and help.

Under our Privacy Policy, all information relating to responsible gambling requests is kept completely confidential. Your personal circumstances are never shared with any third party.

Remember: gambling is a form of entertainment. Before every deposit, ask yourself — are you doing this for enjoyment within your means? If the honest answer is yes, then play.

Questions and answers about responsible gambling

Contact hi77's 24/7 live chat or email support to request a deposit limit, loss limit, session time limit, or reality check. The support team will assist you in Bengali and will apply the limits after verifying your identity.

No. You cannot open a new account or reactivate an existing one until the self-exclusion period ends. After the period ends, contact support to reactivate your account. Limits cannot be increased or removed while self-exclusion is active.

No. You must be at least 21 years old to open an account at hi77. Age-related information is collected at registration, and hi77 may request identity verification documents at any time. Any account found to belong to a minor will be closed immediately.

A request to decrease a limit takes effect immediately. A request to increase a limit is subject to a 7-day delay — this waiting period helps prevent decisions made in the heat of the moment. This rule is intentionally in place to protect members.

Try to talk about it calmly first. Without getting angry, let them know you are there for them. If needed, visit a professional mental health counsellor together. You can also contact hi77 support to request that limits be placed on their account.

Completely confidential. Your self-exclusion request and its reasons are not shared with any third party. All information is stored in hi77's secure systems and can only be seen by the relevant support staff.